Support
Frequently asked questions.
Who can benefit from your services?
Dentists, medical device manufacturers, universities, research centres and hospitals.
How long does a project take?
Depending on scope and complexity, projects are typically completed within 30–45 business days.
What warranty do the devices have?
Devices come with a 2–5 year manufacturer warranty, plus 24/7 technical support via Tinus Dental.
Which payment methods do you accept?
Bank transfer/EFT, credit card (with instalment options) and promissory note.
Do you provide installation and training?
Yes. Installation and user training are free of charge, with online training materials available.
How long does delivery of dental products take?
Dental products in stock are delivered within 3–5 business days. For CBCT and X-ray units, the delivery and installation date is confirmed with the quote, depending on stock and room preparation.