Frequently Asked Questions

Tinus Technologies is an engineering and R&D company operating in the field of dentistry and medical technologies. We provide specialized services in areas such as finite element analysis, custom implant design, 3D biomodeling, mechanical testing and validation, academic digital measurement, and pre-surgical planning.

Our services can be used by dentists, medical device manufacturers, universities, research centers, hospitals, and clinics. We also offer special solutions for researchers and students conducting academic studies.

Our work process consists of 5 main stages: 1) Needs Analysis - We examine your project in detail, 2) Design - We design custom solutions, 3) Production/Implementation - We perform high-quality production or analysis, 4) Testing - We apply comprehensive tests and validation processes, 5) Delivery - We provide timely delivery and technical support afterwards.

We accept bank transfer/EFT, credit card (installment option), promissory note payments. We can create special payment plans for corporate customers.

Yes, we provide services to many countries. We are actively working especially in Europe, the Middle East, and Turkey. We provide support in English, Turkish, and Russian languages.

Yes, we have ISO 9001:2015 Quality Management System and ISO 13485:2016 Medical Devices Quality Management System certificates. Our products are CE certified and approved by the Ministry of Health.

Yes, all our products are under manufacturer warranty. We offer 5 years for LargeV tomography devices, 3 years for iRay digital sensors, and a minimum of 2 years for our other products. We also provide 24/7 technical support.

Delivery time for products in stock is 3-5 business days. For custom order products and imported products, delivery time varies between 15-30 days. You can contact our customer service for detailed information.

Yes, we provide free installation and training for all our products. Our expert technical team installs the devices and provides detailed usage training to personnel. We also provide access to online training materials and videos.

Finite element analysis is a simulation method used to solve complex engineering problems. It allows testing the mechanical behavior of dental and medical implants, prostheses, and other devices in a computer environment, optimizing them before actual production. This reduces costs and increases safety.

Custom implant design consists of the following stages: 1) Patient tomography images are taken, 2) 3D modeling is done, 3) Implant suitable for anatomical structure is designed, 4) Tested with finite element analysis, 5) Produced with 3D printer or CNC, 6) Sterilization and quality control are performed.

To get a quote, you can fill out the contact form on our website, send an email to info@tinustech.com, or reach us at +90 850 303 78 93. When you share your project details, we prepare and send you a custom quote within 24 hours.

Yes, we provide 24/7 technical support service. We provide support via phone, email, WhatsApp, and remote connection methods. We guarantee a response within 2 hours in emergencies.

All software updates are free for the first year. In subsequent years, minor updates are free, and we offer a 50% discounted update package for major updates. Security updates are always free.

You can access all training videos, documents, and user manuals by logging into our customer-specific online training portal with your username and password. There are also free training videos on our YouTube channel.